These Terms of Service ("Terms") govern your use of Riderline, a show-preparation application for audio-visual technicians and event production professionals. Riderline is operated by Shay McGouran, doing business as a sole proprietorship based in Manitoba, Canada ("Riderline", "we", "us"). Mailing address: 54 Young St., Suite J, Winnipeg, MB R3C 1Y6, Canada. Contact: support@riderline.app.
By creating an account or using Riderline, you agree to these Terms. If you do not agree, please do not use the service.
1. What Riderline Is
Riderline helps you prepare and organize shows and events: call sheets, gear lists, crew details, schedules, notes, and related planning information, with optional sharing to your crew.
Riderline is a planning tool — not a substitute for your judgment. Riderline does not replace your own professional judgment, safety procedures, or the requirements of any venue, employer, or client. You remain fully responsible for the accuracy of the information you enter and for any decisions you or others make based on it.
2. Accounts and Eligibility
- You must be 18 years of age or older to use Riderline.
- You are responsible for keeping your account credentials secure and for all activity under your account.
- Provide accurate account information and keep it up to date. Notify us at support@riderline.app if you believe your account has been compromised.
3. Plans, Payment, and Renewal
- Monthly subscriptions automatically renew each billing period until cancelled. Cancelling stops future charges; you keep access until the end of the period you have already paid for. We do not issue partial refunds for the remainder of a billing period.
- Lifetime purchases grant access to Riderline for as long as Riderline continues to operate as a service. "Lifetime" means the lifetime of the product, not the lifetime of the purchaser, and it is not a guarantee that the service will operate indefinitely.
- Founding Members also receive one free Riderline toque, shipped free anywhere in the world. After purchase we email you to ask for a shipping address. Members who joined before this offer receive one too. One toque per Founding Member; no cash alternative.
- Payments are processed by third-party payment processors. Prices may change; changes will not affect a period you have already paid for.
4. Refunds
- Lifetime purchases: full refund within 14 days of purchase, for any reason. To request one, email support@riderline.app from the email address on your account.
- Monthly subscriptions: cancellable at any time, but the current billing period is not refunded. Billing errors will be corrected.
- Refunds are returned to the original payment method and may take several business days to appear.
- Nothing in this section limits any refund or other rights you have under consumer protection legislation that cannot lawfully be excluded.
5. Your Content
- You keep all rights to your content — shows, gear lists, crew information, notes, uploads, and anything else you enter. We claim no ownership of it.
- You grant us only a limited licence to store, process, transmit, and display your content as needed to operate the service for you. That licence ends when your content is deleted.
- You are responsible for having the right to enter any personal information about others (for example crew members or clients) into Riderline.
6. Acceptable Use
You agree not to: use Riderline for anything unlawful; upload malicious code or attempt to breach or probe our systems; interfere with the service or other users; attempt to access other users' data; resell or misrepresent the service; or send spam or abusive content through it. We may suspend or terminate accounts that violate these rules.
7. Availability and Backups
We work to keep Riderline available and reliable, but we do not guarantee uninterrupted, error-free service. Maintenance, outages, or events beyond our control can make the service temporarily unavailable.
Keep your own copies of anything critical. Export or back up anything you cannot afford to lose, and never rely on Riderline as your only copy of show-critical information such as call times, contact details, or gear requirements.
8. Third-Party Services
Riderline relies on third-party providers (for example hosting, payment processing, email delivery, and authentication). We are not responsible for third-party services, and their terms may apply to your use of them.
9. Disclaimers
Riderline is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement — except to the extent such warranties cannot lawfully be disclaimed.
10. Limitation of Liability
To the maximum extent permitted by law, Riderline and its operator will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill — explicitly including any losses connected to an event, show, or engagement planned using Riderline — even if we have been advised of the possibility of such damages.
Our total aggregate liability for all claims relating to the service is capped at the greater of: (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) fifty Canadian dollars (CAD $50).
Nothing in these Terms limits or excludes rights you have under consumer protection legislation that cannot lawfully be limited or excluded.
11. Indemnity
You agree to indemnify and hold harmless Riderline and its operator from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the service in violation of these Terms, or your violation of any law or the rights of any third party.
12. Termination
You may stop using Riderline and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the service. If we discontinue the service, we will make reasonable efforts to give notice so you can export your content. Sections that by their nature should survive termination (including Sections 5, 9, 10, and 11) survive.
13. Governing Law
These Terms are governed by the laws of the Province of Manitoba and the applicable federal laws of Canada. The courts of Manitoba have jurisdiction over disputes arising from these Terms or the service, subject to any right you may have under applicable consumer protection law to bring a claim in your local jurisdiction.
14. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you (for example by email or an in-app notice) before they take effect. Continuing to use Riderline after changes take effect means you accept the updated Terms.
15. Contact
Questions about these Terms: support@riderline.app
Riderline · Operated by Shay McGouran (sole proprietorship) · Manitoba, Canada · 54 Young St., Suite J, Winnipeg, MB R3C 1Y6, Canada
16. Monthly Trivia Contest
Riderline runs a monthly trivia contest open to all registered users. No purchase is required to enter.
- How to enter: Log in to the Riderline app, open the Workspace tab, and submit one answer to the current month's trivia question before the question closes.
- Frequency: One contest per calendar month. The question resets at the start of each month or when a new question is published; only entries for the current question version are considered.
- Eligible entrants: Any Riderline user with a verified account, worldwide. Employees and immediate family members of Riderline and its operator are not eligible.
- Limit: One entry per person per question version. Re-submitting updates your answer; only your latest answer is considered.
- Winner selection: The winner is selected by random draw from all entries determined to be correct. The Riderline operator's decision on whether an answer is correct is final.
- Prize: one month of access to Riderline's paid features (approximate value CA$29.99). If the winner already has a monthly subscription, their next month is free instead. No cash alternative is offered.
- Notification and claim: The winner is notified by email at the address on their account. Prizes unclaimed within 30 days of notification are forfeited and a new winner may be selected.
- Privacy: Entrant email addresses are never displayed publicly. Leaderboard entries and winner announcements use display names or masked email addresses only.
- Odds: Depend on the number of correct entries received each month.
- Jurisdiction: Contest is void where prohibited by law. The laws of the Province of Manitoba, Canada govern.
No AI. Contest submissions are expected to reflect the entrant's own knowledge and effort. AI-generated answers are not in the spirit of the contest.